Oluwaseun Olasode

XR MSR Delivery & Relationship Management Professional

Lagos, NG.

About

Innovative technology professional currently leading XR (Extended Reality) MSR (Microsoft Services & Support) delivery and relationship management at Microsoft, with a strong foundation in technical support, cloud systems administration, and IT engineering across global settings. Known for bridging technical expertise with strategic stakeholder engagement to drive customer success and operational excellence.

Work

Microsoft

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XR MSR Delivery & Relationship Management

Lagos, Lagos, Nigeria

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Summary

Responsible for delivering and managing extended reality services (XR) under Microsoft Services & Support (MSR), driving customer satisfaction and strategic relationship management across enterprise clients in Nigeria and beyond.

Microsoft

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Technical Support Engineer

Redmond, Washington, US

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Summary

Delivered technical support services, managed customer inquiries, and provided solutions across Microsoft technologies in a services and support role.

Tek Experts

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M365‑Cloud System Administrator

Sofia, Sofia‑grad, Bulgaria

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Summary

Administered Microsoft 365 cloud systems, handled network-related engineering tasks and supported cloud infrastructure.

Ecobank Nigeria

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Information Technology Specialist

Lagos, Lagos, Nigeria

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Summary

Supported IT systems, managed infrastructure maintenance, and improved IT operations within the banking sector.

Polaris Bank Ltd.

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Centralized Transactions Officer

Lagos, Lagos, Nigeria

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Summary

Managed centralized transaction operations, ensuring accuracy and efficiency in banking transactions.

Education

Bestower International University, Cotonou, Benin

Podji, Couffo, Couffo, Benin
Bachelor's Computer Science

Lagos State University (Ojo Campus)

Ojo, Lagos, Lagos, Nigeria
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Electronics Engineering

Skills

Cloud Computing

Azure, M365, Cloud Infrastructure.

Technical Support & Troubleshooting

Technical Support, Problem Solving, Help Desk Support.

IT Systems Administration

Windows Server, Networking, System Administration.

Customer Relationship Management

Customer Experience, Service Delivery, Relationship Management.

Information Security & IT Operations

Information Security, IT Operations, Preventive Maintenance.

Software & Web Technologies

Web Development, Responsive Web Design, SaaS.